What is the Return and Exchange Policy?
As a COVID-19 precaution, we cannot accept returns/exchanges until further notice.
RETURNS
We do not offer refunds, however our return or exchange policy is 7 Days. Unfortunately we can’t offer you an exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thekollectiveob@gmail.com and send your item to: 7164 Hacks Cross Road, Suite 109, Mississippi United States 38654.
SHIPPING
Our products are shipped within 24 Hours using the following carriers: USPS and UPS. To return your product, you should complete our online return form. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
What is the Privacy Policy?
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at thekollectiveob@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at thekollectiveob@gmail.com.